(‘we’, ‘us’, ‘our’ refer to HKerMall.com or its holding company)
General Usage –
1. Goods are usually shipped in two to three days. If stock is out, it should normally take up to three weeks.
2. If purchased items have been shipped, the order cannot be changed
3. Unless there are defects with the products, there will be no refund, returns, or exchange
4. There may be minimum purchase amounts in an order
5. Colours and texture shown on the product images may be slightly different from the real, physical products due to lighting and other factors
6. Clothing sizes may differ slightly from the size charts, usually not more than 2-3cm
7. We are predominantly an e-commerce outlet, although physical visits may be possible (usually require appointments)
8. You are highly suggested to wash dark- and light-coloured clothing items separately to minimizing smudging
9. New clothing items may sometimes have small irregularities such as slightly untrimmed thread ends and smell from clothing materials. These are usually considered within normal levels
10. If part or all of stocks cannot be filled, customers will be notified
11. Product prices may change from time to time without prior notice
Shipping –
Locally in Hong Kong:
1. SF Express is usually COD, where the customer will pay the courier directly in addition to the product order total amount
2. 852 Express is usually COD, where the customer will pay the courier directly in addition to the product order total amount
Overseas from Hong Kong:
*Customers will bear and pay by themselves customs duties of their respective countries, if any
1. Airmal – usually takes 7 days after the items have been put in the mail
2. Surface – usually takes about a month after the items have been put in the mail
Disclaimer –
We will try to maintain but cannot guarantee all information on our website and other materials are the most up-to-date or accurate, we cannot be held liable for inaccuracies outside of our best efforts
We reserve the rights to amend all usage terms. If there are disputes, our decision will be final and binding
Customer service –
We have a large volume of enquiries relative to our personnel, we’ll do our best to reply customers’ enquiers within 48 hours
If your comments or messages are not replied via Facebook, feel free to contact us on WhatsApp or other means
Contact information –
Phone/WhatsApp: +852/95110729
Email: shop@hkermall.com
Website: HKerMall.com
Payment methods –
1. Credit card / PayPal
2. Bank Transfer
3. Fast Payment System (FPS) ID: 160584603
4. PayMe number: 53366200(HK) or PayMe email: pay@hkermall.com
